Scorekeeper Connect Support

Direct support

If you have any questions or concerns about our apps or services, please contact us at [email protected].

Scorekeeper Connect is new and we're still learning how people use it. Here are some tips about things that might not be obvious. As we learn more, we'll update this page.

Syncing

The sync service in Scorekeeper Connect keeps your games in sync across all your devices in real time. Synced games can also be shared on the web with a private link. These can be viewed without an account or app (example).

Free accounts have a 10-game sync limit. Once you reach the limit, additional games you create will not be synced. An active "Pro" subscription removes this limit.

What happens to synced games if I cancel my Pro subscription?

Games you've already synced will be stored as long and you're reguarly using the app. Inactive free accounts older than 90 days may be deleted. (Games will always be kept on your device, and sync can always be reenabled.)

Can my partner and I use the same account?

Yes.
  1. Both people need a Pro subscription. If this is with a family account, the second person should be able to access Pro for free.
  2. Since access is controlled via email, the "main" account owner should complete the login process on the other person's device. This should only be needed once.
Please note that any user will have full access to all data in the account, including the ability to delete it, so only share with people you trust.

How often does the app sync?

It will push changes immediately, and it will watch for changes at least every minute. If it detects that data is change rapidly, it will sync more frequently.

You can also force a sync by pulling down on the list of games.

What does the little arrow icon by my game mean?

If you are signed in to an account, you maybe see an arrow (↑) by a game. This means that the game hasn't been synced. This can be due to:

Can I delete my account?

Your account can be deleted at any time from in the app via: Settings > Account > Delete Account. If you do not have access to the app, please contact [email protected].

What happens to my data when delete my account?

Your account data will be immediately deleted from our servers, but not from synced devices. Data may remain in our encrypted backups for up to 90 days.

General

Will you add support for new sports?

Yes! We're working on adding support for more sports. If you have a specific sport you'd like to see, please let us know via email.